FAQs

Why has my order been returned to sender?

If your order has been returned to sender, then there was a problem with your address. Contact Oberon Customer Service at 508-999-4442 


My tracking shows delivered but I never received it, what can I do?

If your order shows delivered but you never received it, please contact the shipping company tied to the tracking number for the package.  


What does “processing” mean?

When your order says “Processing” it is in the process of being picked and shipped. Once the order is loaded onto the truck the status changes to “Complete”. Then, an invoice will be sent to the email address on the order.  


Where do you ship?

We offer free shipping to all contiguous United States locations, that includes the 48 adjoining states. Orders shipped to Alaska, Hawaii or Canada will be charged freight. 


What shipping methods do you offer?

We offer free ground shipping via UPS for all of our orders.


What is an Arc Flash and why should I care?

An Arc Flash is a violent electrical explosion or discharge. It is caused by an Arc fault and produces extreme heat with up to 35,000 degrees Fahrenheit. This event causes grave danger to anyone standing close to such an Arc Flash. Personal Protective Equipment (PPE) effectively shields the worker from the extreme radiation and heat of the arc flash. It is estimated there is an average 30,000 Arc Flash incidents every year. These incidents results in average annual totals of...


How is arc flash PPE rated?

Understanding Rating of Arc-Rated PPE Any worker at risk of exposure to an arc flash hazard shall wear specially designed and appropriately rated personal protective equipment (PPE). There are hundreds, if not thousands of commercially available arc-rated product options to choose from in multiple designs, shapes and sizes. The selection process can be overwhelming without first understanding how arc-rated PPE is rated. The arc rating on all arc flash PPE in North America is established based on ASTM standardized laboratory test methods....


I have an older Oberon 40 cal arc flash suit with a green shield. Can I replace the shield with the new TCG faceshield?

I have an older Oberon 40 cal arc flash suit with a green shield. Can I replace the shield with the new TCG faceshield? It is not possible to replace an older style, green arc flash face shield with the a new True Color Grey (TCG™) face shield due to the hole pattern configuration.  Each Oberon face shield has a unique hole configuration which allows it to be affixed to an Oberon hood. Due to this fact a new hood must...


Should the balaclava be worn “tactical style” covering the mouth and nose?

Should the balaclava be worn “tactical style” covering the mouth and nose? The NFPA 70E committee considered requiring balaclavas be defined as “covering the mouth and nose”, but the committee rejected this for several reasons. To date they are not aware of any incidents of a burned mouth or nose that has occurred when a worker was wearing a balaclava, and the energy was in the range of <12 cal/cm². Many tests have been done with balaclavas and face shields, and this testing...


Should I tuck the balaclava into the shirt or flash suit to meet OSHA 1910.260 or NFPA 70E?

Should I tuck the balaclava into the shirt or flash suit to meet OSHA 1910.260 or NFPA 70E? Although no standard specifically covers it, Oberon recommends tucking the balaclava in to prevent a possible arc from coming up underneath the flap of the balaclava.