FAQs

How do I disassemble an Oberon Arc Flash Hood?

  Step 1: Remove all optional accessories. Step 2: Remove the hard cap by carefully pushing in on the slot adapter clips. Step 3: Unsnap the front of the shield from the hood. Step 4: Flip the hood inside out and unzip the bladder from left to right.   The following video is a step by step guide to disassembling the Oberon Arc Flash Hood.


How should I cool the packs inside the Cooling Vest?

Place the Oberon Cooling Vest cooling packs in ice water or a refrigerator until they feel cool (approximately 1 hour). Do not freeze the packs as this will make them hard and uncomfortable to wear as well as excessively cold. The cooling packs should provide cooling to the body for approximately two hours. In extreme heat conditions or with heavy exertion, the duration of the packs may be reduced. When worn properly, the packs should feel cool at first. Your...


When discussing arc flash face shields what causes astigmatism?

The optical quality of an arc flash face shield has many variables that need to be considered. A few of the most important terms and definitions are listed below. Prismatic Power and Imbalance Prismatic power is defined as any the deviation of a ray of light through a specified point on a lens. Prism in a face shield can be produced when the front surface is not parallel to the back surface.  When light passes through the prism, the object viewed appears...


How do I know what size to get?

We have a size chart on our website that will show you how to choose the right size. Please visit our sizing chart page HERE. 


When can I expect my refund?

In case your return request is within the eligibility criteria and the returned item has been received and accepted by Oberon, a refund will be issued accordingly.  


How do I make a return or exchange?

To return any merchandise to Oberon, please contact Oberon Customer Service at 508-999-4442 or [email protected] for a Returned Goods Authorization Request Form. Customer must complete the form and return via email to [email protected] 


What is your return and exchange policy?

For returns, notify Oberon Company within 14 days following delivery of any discrepancy in the order or of any damaged item to be eligible for exchange or merchandise credit. For details see https://oberoncompany.com/end-user-distributor-terms/ under Exchanges & Returns.  


Can I change my shipping address?

If you need to change your shipping address before your order ships, please contact Oberon Customer Service at 508-999-4442 or [email protected] 


Can I cancel or edit my order?

If you need to cancel or edit your order and it has not shipped, please contact Oberon Customer Service at 508-999-4442 or [email protected] 


What happens if my package is lost or stolen?

Please contact the shipping company that delivered the package to you.