When can I expect my refund?
In case your return request is within the eligibility criteria and the returned item has been received and accepted by Oberon, a refund will be issued accordingly.
How do I make a return or exchange?
To return any merchandise to Oberon, please contact Oberon Customer Service at 508-999-4442 or [email protected] for a Returned Goods Authorization Request Form. Customer must complete the form and return via email to [email protected].
What is your return and exchange policy?
For returns, notify Oberon Company within 14 days following delivery of any discrepancy in the order or of any damaged item to be eligible for exchange or merchandise credit. For details see https://oberoncompany.com/end-user-distributor-terms/ under Exchanges & Returns.
Can I change my shipping address?
If you need to change your shipping address before your order ships, please contact Oberon Customer Service at 508-999-4442 or [email protected]
Can I cancel or edit my order?
If you need to cancel or edit your order and it has not shipped, please contact Oberon Customer Service at 508-999-4442 or [email protected]
What happens if my package is lost or stolen?
Please contact the shipping company that delivered the package to you.
Why has my order been returned to sender?
If your order has been returned to sender, then there was a problem with your address. Contact Oberon Customer Service at 508-999-4442
My tracking shows delivered but I never received it, what can I do?
If your order shows delivered but you never received it, please contact the shipping company tied to the tracking number for the package.
What does “processing” mean?
When your order says “Processing” it is in the process of being picked and shipped. Once the order is loaded onto the truck the status changes to “Complete”. Then, an invoice will be sent to the email address on the order.
Where do you ship?
We offer free shipping to all contiguous United States locations, that includes the 48 adjoining states. Orders shipped to Alaska, Hawaii or Canada will be charged freight.
