Customer Terms

Customer Terms




This document sets out the terms that apply to end customers that make a purchase at the Oberon Webstore at . If you have any questions, please contact our Customer Service team at 800-322-3348 or [email protected]


Free Shipping: Oberon offers free shipping for purchases all contiguous United States locations, that includes the 48 adjoining states. Freight will be charged for any purchases to Alaska, Hawaii and Canada.
Shipped From: All products are shipped from North Dartmouth, MA 02747, USA
No International Orders: At this time, we cannot accept international orders (excluding Canada) through the Webstore; To place an international order please contact your local distributor or Oberon Company customer service.


Customers can purchase products with major credit cards. The credit card is charged with the amount due, and the customer receives an email with the purchase details.


The free shipping program includes free UPS Ground shipments. We deliver to street addresses only and are unable to ship to P.O. boxes. If an address change is needed after an order is shipped, additional fees may be incurred.  These additional fees will need to be paid for by the customer.


Not all Oberon Company products are purchasable through the Webstore. If you are interested in purchasing an Oberon product that is not currently listed, please contact your local Distributor or the Oberon customer service team through the Web contact form, via email at [email protected] or by phone at 800-322-3348.


Product design and specifications are subject to change without advance notice. All product pricing is in US dollars. Pricing and terms of sale are subject to change without advance notice.


The order amount per customer is limited to $20K at any one time. For orders over this amount please contact our Customer Service per email at [email protected] or by phone at 800-322-3348.


Once your order has been shipped, we will send you a confirmation email with tracking information.


Discrepancy in Order or Damaged Goods: For returns, notify Oberon Company within 14 days following delivery of any discrepancy in the order or of any damaged item in order to be eligible for exchange or merchandise credit.

Returned Goods Authorization Request: Before returning any merchandise to Oberon, please contact Customer Service for a Returned Goods Authorization Request Form. Customer must complete the form and return via email to [email protected].

Returned Goods Authorization Number: A RGA number will be issued upon approval of the RGA Request. Any product returned to Oberon without an RGA number will not be accepted.

Eligible Products Only products in new, clean, saleable condition will be accepted.

No custom made to order (MTO) or personalized items will be accepted for exchange.

The product must be in original packaging.

You will be notified if any merchandise is not eligible for exchange due to product condition or other reasons, even if properly returned under this program.

Un-authorized returned merchandise will be held for 30 days and then discarded unless you notify Oberon to return the product at your expense.

Freight prepaid Authorized product being returned must be sent to Oberon freight prepaid. You are responsible for filing all freight claims.

If you want to return an item, please call us at 800-322-3348.


Oberon’s products are warranted to be free from manufacturing defects in materials and/or workmanship for one year from the date of purchase. Within this period, Oberon will, at its sole option, repair or replace any item that fail due to manufacturing defect of materials or workmanship. Such repairs or replacement will be made at no charge to the customer for parts or labor.

This warranty does not apply to: (i) cosmetic damage, such as scratches, nicks and dents; (ii) consumable parts, unless product damage has occurred due to a defect in materials or workmanship; (iii) damage caused by accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes; (iv) anticipated wear or damage due to use of the product in the application for which it is marketed; (v) damage to a product that has been modified or altered without the written permission of Oberon.

Oberon reserves the right to refuse warranty claims against products if product has been used contrary to applicable standards or promoted application. This Limited Warranty is given in lieu of all other warranties expressed or implied, including merchantability or fitness for any particular purpose and constitutes the only WARRANTY made by Oberon Company. Oberon’s responsibility is limited to the repair or replacement of the goods, and it shall not be liable for any other direct or consequential damages in connection with the sale and distribution of its products.